Terms of service
These are the terms on which the service is offered while the product is in beta. They are written to be read once, in full, without a dictionary.
This is beta software, and that changes things
The product is early. Some things are unfinished, some are labelled as not yet available, and behaviour changes between releases without a notice period.
Nothing is charged today and no card is asked for. When there is a price it will be published before anybody is asked to pay it.
Use it on that basis. An agency that needs a settled, unchanging system should wait for one, and we would rather say so here than be told it later.
Who this is between
On one side, the operator named on this page. On the other, the estate agency whose account it is, acting through whoever created it.
Where an installation has not been given the operator's details, they are absent from this page rather than filled in with something approximate. Ask us and we will confirm them in writing.
Accounts and who may use one
An account belongs to a person, not to a desk. Sign-in details are not for sharing: the audit log records an action against whoever was signed in, and a shared account makes that record worth less than the paper it is not printed on.
The owner of an agency decides who is invited and what role each member holds. Removing somebody's access is done from the team screen and takes effect immediately.
Tell us if you think an account has been reached by somebody who should not have it, and we will help you shut it out.
The agency's data stays the agency's
The records an agency enters remain the agency's. We use them to run the service for that agency, we do not sell them, and we do not use them to advertise anything to anyone.
What the software does with those records is described on the privacy page, in the same detail we would want if it were our own client book.
There is no self-service export yet. Ask, and we will produce a copy of your records.
What the service is not for
Five things, each of which would harm somebody else if it were allowed:
- Sending marketing to people who did not ask for it. Reminders are for appointments that were arranged.
- Loading personal data an agency has no working reason to hold.
- Trying to reach another agency's records, or probing the service for a way to.
- Automated use heavy enough to make the service worse for other agencies.
- Anything unlawful under the law that applies to your agency.
Availability, and what happens when a message fails
There is no service level commitment while the product is in beta. Maintenance may happen during working hours, and a message may be delayed by something outside our control.
A reminder whose send fails is attempted again, up to a limit set on the message itself. When it runs out of attempts it is marked as failed.
A failure is shown inside the product, on the screen that lists what needs attention, rather than being absorbed silently. An agency can send it again by hand.
The limits of what this software is
It is a diary and a reminder engine. It is not a substitute for the agency's own judgement: an appointment that matters is worth a telephone call, whatever a screen says about it.
The software is offered as it stands, with the gaps named on these pages. Where the law that applies to you gives you a right, nothing written here is intended to take it away.
Ending it
An agency can stop using the service whenever it likes. Ask us to close the account and we will remove the agency's records.
Ask for a copy before that, not after. Once the records are removed there is nothing left to copy.
We may suspend an account being used in one of the ways listed above, and we will say why we have done it.
Changes to these terms
These terms change as the product does, and the page is the current version.
Where a change alters something an agency is relying on, we tell the agency rather than leave it to be discovered.